Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, resources, and related services offered through celebgridly. These include professional training materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions made by customers located in the United Kingdom and covers both one-time purchases and any recurring access subscriptions where applicable. It does not extend to third-party products or services accessed via external links.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Customers are responsible for any additional charges such as currency conversion fees imposed by their payment provider. celebgridly reserves the right to adjust prices for new purchases, but existing confirmed orders remain at the agreed price. No hidden fees apply beyond those clearly shown at checkout.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for course access. Payment is authorised at the time of order placement, with funds held securely until confirmation. All transactions are processed through PCI-DSS compliant gateways to protect card details. celebgridly does not store full payment information on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, customers receive an immediate email confirmation detailing the order, access instructions, and terms. A binding contract forms when this confirmation is sent. Access to digital content begins automatically after payment clearance, subject to the terms outlined here.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase to cancel without reason. For digital content, this right ends once download or access commences if the customer has expressly consented to immediate access and acknowledged loss of cancellation rights. Services started within the period may incur charges for work performed.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital courses within the 14-day period if access has not begun. Exclusions include completed downloads, opened materials, promotional bundles, or customised content. Subscriptions are non-refundable for partial periods once activated. Technical issues caused by the customer’s equipment do not qualify for refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with your order number, purchase date, and reason. Include any relevant details such as confirmation email references. Requests must be submitted in writing via email or the contact form on the site. Incomplete requests may be returned for additional information.
Inspection, Approval, Rejection, and Notification of the Refund Decision
celebgridly reviews each request within five working days. Approval depends on compliance with eligibility criteria. Customers are notified by email of the outcome, including reasons for rejection if applicable. Approved refunds proceed to processing without further action required from the customer.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes up to 14 days from approval, though credit card refunds may appear sooner depending on the issuer. Bank transfers reflect within three to five working days. Customers receive confirmation once the refund is dispatched.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses grant non-transferable access licences. Subscriptions auto-renew unless cancelled before the renewal date via account settings. Promotional offers are final and ineligible for refunds beyond standard rights. Access credentials must not be shared, as this voids eligibility for any remedies.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation with notification. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraud triggers immediate account review and reporting to relevant authorities where required under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, including remedies for faulty digital content such as repair, replacement, or price reduction. UK customers retain rights to complain to the Competition and Markets Authority or seek redress through alternative dispute resolution schemes.
Contact Route, Policy Changes, and Last-Updated Date
For queries, reach celebgridly at [email protected], 01494 671234, or Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. This policy may be updated periodically to reflect legal changes; continued use after updates constitutes acceptance. The current version is dated 23 September 2026 and supersedes prior versions.